Customization FAQ
Frequently Asked Questions About Custom Printing
What products can I customize?
You can customize our entire range including mugs, t-shirts, pillows, and promotional items. Each product page shows available customization options like colors, sizes, and print areas.
What file formats do you accept for custom designs?
We accept PNG, JPG, PDF, and SVG files. For best results, we recommend high-resolution images (at least 300 DPI) or vector files (SVG, AI, EPS) for crisp, professional prints.
What are your design requirements?
• Minimum resolution: 300 DPI at actual print size
• Accepted formats: PNG, JPG, PDF, SVG
• Color mode: RGB for digital files
• Transparent backgrounds work best for PNG files
Can I see a proof before my order is printed?
Yes! We provide a digital proof for all custom orders. You'll receive a preview via email within 24 hours of placing your order. Your item won't go into production until you approve the proof.
How long does customization take?
Custom orders typically take 3-5 business days for production, plus shipping time. Rush options may be available—contact us for expedited service.
Do you offer design services?
Yes! If you need help bringing your vision to life, our design team can assist with custom artwork. Contact us with your ideas and we'll provide a quote.
What if I don't have a design ready?
No problem! You can choose from our library of templates and customize them with your text, or work with our design team to create something unique.
Can I order samples before placing a bulk order?
Absolutely! We recommend ordering samples for bulk orders over 25 units. Contact us to discuss sample pricing and options.
What's your minimum order quantity?
Most custom items have no minimum—you can order just one! For wholesale or bulk pricing, we offer discounts starting at 12+ units.
Can I use copyrighted or trademarked images?
You must own the rights or have permission to use any logos, images, or designs. We cannot print copyrighted material without proper authorization.
How do I submit my custom design?
Upload your design directly on the product page using the customization tool, or email it to us after placing your order with your order number in the subject line.
What if I need help with my order?
We're here to help! Contact us via email or phone and our team will assist with design questions, file issues, or any customization concerns.
1.What is your return policy?
We don’t accept returns unless there’s an issue with the print quality or item itself. If you receive a damaged or incorrect product, please reach out with a photo within 7 days, and we promise to make it right!
2. Do you offer bulk orders or discounts?
Yes! We offer discounts for bulk orders, whether for corporate events, family reunions, or other special occasions. Please contact us personally so we can execute your order!
3. How long will it take to receive my order?
Orders are typically processed and shipped within 3-5 Days Delivery times vary depending on your location, but most orders arrive within 3-7 Days We’ll send tracking info as soon as it ships!
4. Do you offer rush orders?
Yes! If you need something urgently, message us before placing your order. We’ll do our best to accommodate any timeline.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and Shop Pay. All transactions are secure and encrypted