Refund policy

At Makarios Kustom Printing we strive to ensure that you are completely satisfied with your custom printing experience. If, for any reason, you need to return or exchange a product, please carefully read our return policy below:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Custom or personalized items are exempt from being returned unless they are defective or damaged.

2. Defective or Damaged Items

• If your item arrives damaged or defective, we’re happy to provide a replacement or refund.
• To qualify for a replacement or refund, please contact us within 3 days of receiving your order.
• Proof of Damage: We’ll need clear photos of the item showing the defect or damage, along with a photo of the packaging.

 

3. Non-Returnable Items:

• Custom-printed products, including personalized mugs, t-shirts, tumblers, and other items, are non-refundable and non-returnable unless they arrive damaged or defective.
• Please double-check all customization details, such as names, colors, and designs, before placing your order, as we cannot be held responsible for errors provided by the customer.

4. Return Process:

• To initiate a return, please contact our customer support team within 7 days of receiving your order. We will provide you with instructions on how to return the item.

5. Return Shipping:

• For eligible returns or replacements, we will cover the cost of return shipping if the issue is due to an error on our part (e.g., defective or incorrect items).
• Customers are responsible for return shipping costs on any returns due to personal reasons.
  

6. Refund Processing:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days] days.

7. Order Cancellations and Changes

• Custom orders can only be canceled or modified within 2 hours of placing the order, as production typically begins shortly after.
• Please review your customization details carefully before submitting your order.

8. Contact Us:

• If you have any questions about our return policy or need assistance with a return, please contact our customer support team at [Customer Support Email or Phone Number].

By placing an order with MKP, you acknowledge and agree to our return policy.

Thank you for choosing MKP for your custom printing needs.

Phone :941-626-7186

Email: Makarioskustomprinting7@gmail.com